Customer Comment Card

One of the City of Charleston's goals is to provide superior levels of customer service. Your feedback telling us what is going well and what needs improvement is essential to better serve you. Please take a moment to complete this survey and submit it to the City.

Service Date / / *optional

Name:
Address:
E-Mail Address:
Phone number:

Service Area:
Budget, Finance, and Revenue Collections - Budget / Finance - Revenue Collections - Old Slave Mart Museum - Ombudsman / Citizen Services - Residential Parking Program - Business License - Municipal / Livability Court - Safety Management - Charleston Maritime Center - Dock Street Theater - Gaillard Municipal Auditorium - Visitor Center - Old Exchange - City Art Gallery - Provost Dungeon Clerk of Council - Council Members - Records Management - Tourism Management Design, Development, and Preservation - Zoning - Historic Preservation - Commercial Corridor Design Review Board - Board of Architectural Review Economic Development - Streetscape - City Market - Business Assistance - Local Development Corporation Executive - Mayor's Office - Cultural Affairs - Mayor's Office for Children, Youth, and Families - Public Information - Corporation Council - Internal Auditing - Civic Design Center Fire Department - Emergency Services - Fire Prevention - Smoke Detector Inspections Housing and Community Development - Low Income Housing Programs Parks - City Facility Maintenance and Repairs - Parks - Street Lighting & Facility Lighting - Landscaping / Horticulture - Urban Forestry / Tree Maintenance Planning & Neighborhoods - Mapping and GIS - Neighborhood Services - Annexation - Planning Commission Police Department - Emergency Services - Graffiti Removal - Traffic & Parking Enforcement Issues - Crime Prevention - Harbor Patrol - Animal Control Public Service - Garbage and Trash Collection - Stormwater and Ditch Cleaning - Engineering - Building Inspections / Permits - Sidewalks - Street Sweeping - Potholes - Street Repair Recreation - Indoor Activities / Programs - Outdoor Activities / Programs Traffic and Transportation - Parking Meters - Traffic Signals - Signs and Road Markings Human Resources and Organization Development Information Technology - Website Other (if applicable)

About Exceptional Service...
Tell us about the outstanding customer service you received at the City of Charleston.

About Improving Services...
Tell us what activity, process, or service you think could be improved at the City of Charleston. Please provide examples of how you think it could be improved.

Please rate the following as to how the service was provided.

Courteous Attitude:
Poor    Fair    Good    Excellent

Responsiveness:
Poor    Fair    Good    Excellent

Employee’s Knowledge:
Poor    Fair    Good    Excellent

Cleanliness of Facilities:
Poor    Fair    Good    Excellent

Overall Rating:
Poor    Fair    Good    Excellent